Amdocs Off Campus Drive : Amdocs schedule to hire Technical & Business Operations Agent for 2023. The job is for freshers and the job location is Pune. The details for the Amdocs selection process, Amdocs application procedure and salary details of Freshers Recruitment 2022 are mentioned below.
Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centres located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
The company was founded in 1982 in Israel as an offshoot of Golden Pages, the Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn.
Amdocs Off Campus Drive :
Company Name:- Amdocs
Job Position:- Technical & Business Operations Agent
Job Location:- Pune, India
Salary Package:- As per Company Standards
Job ID:- 174560
Qualifications & Skills Required:-
- Recent graduates; experience is an added value
- Experience with ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
Key Roles and Responsibilities:-
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In one sentence, Serve as first point of contact for incidents and service requests from end-users
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
How to Apply for Amdocs Recruitment 2023?
Interested and eligible candidates for Amdocs Hiring can apply for Amdocs Off Campus drive online by following link.
Apply Link: Click Here
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