Cognizant Off Campus Drive 2024 : Hiring for Freshers as Process Executive – Voice

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Cognizant Off Campus Drive 2024 : Hiring for Freshers as Process Executive – Voice | Registration Link Available

Cognizant Off Campus Drive 2024 : Cognizant Technology Services limited hiring Freshers candidates for the Role of Process Executive – Voice. This Job post is open for BE/B.Tech or Any Graduate/Post Graduate Degree Candidates. Interested Jobseeker can go through this Job post to know further details about CTS Hiring 2024 and Apply to the Cognizant Recruitment 2024 through the Registration link available at the end of this post. The more details about CTS Off campus Eligibility Criteria, CTS Exam Date 2024 and Cognizant Recruitment Pattern 2024 are discussed below.

About Company : Cognizant (Nasdaq-100: CTSH) engineers modern businesses. Together, we’re improving everyday life through our employees engineering impact with their clients, communities, colleagues and in their own lives.

Cognizant is designed to bring new levels of relevance to large, established organizations through the strategic application of the latest technologies like data, cloud, IoT and software engineering-and collaborating closely with our industry businesses in partnering with every part of our clients’ organizations from front to back, at scale.

Cognizant Off Campus Drive 2024 Details :

Company Name:- Cognizant


Job Position:- Process Executive – Voice

Qualification:- B.E/B.Tech/MCA

Batch:- 2023/2024

Job Location:- Chennai, India

Salary Package:- As per Company standards

Last Date:- ASAP

Cognizant Off Campus Drive 2024 Eligibility Criteria :

  •  Bachelor’s degree or equivalent experience (should have completed at least 2 years).


Business / Customer:

  • Connect with the customer through various channels, including chat support.
  • Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
  • Create, verify and upload stock keeping units into the ERP.
  • Project / Process.
  • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • Ensure process guidelines are followed and met as documented.
  • Adhere to security practices set by organization.
  • Coordinates with vendors assigned to resolve Events.
  • Manage the lifecycle of Events & communicate with Clients regarding the Events, regardless of whether the actions in response to such Events are performed by the applicable Process owner(s) of the IT Service Desk or other Processes.
  • VSG supports coordination of vendor dispatch for IT related equipment failures.
  • Raise work orders to the appropriate issues identified and assign them to the technicians to go to the store and get them rectified.
  • Work on low priority work orders received through eforms.
  • Process predefined number of transactions as assigned and respond to data requests.
  • Raise process related issues / concerns on time with process and team leads.
  • Take responsibility to provide information accurately and also research and revert on information related to tracking of orders, shipping rates issues, delivery issues, liaison with the delivery partners on specific orders that needs clarifications.
  • Receive content for Stock keeping unit build from the Content writing team in the form of standard Template.
  • Build the Stock keeping unit in Product data base (PDB) manager based on the information provided in the standard template.
  • Followups and reworks on all Stock keeping units once we get the necessary information.
  • Process predefined number of transactions as assigned and respond to data requests.
  • Raise process related issues / concerns on time with process and team leads.
  • Ensure error free documentation of incident tickets / work orders.
  • Perform data cleansing and data enrichment activities of customer’s catalog/ master data base.
  • Record data relating to production statistics, enduser related notes, etc as appropriate.
  • Record / Logging relevant details regarding Events in Customer’s servicemanagement tool and, as applicable, assigning categorization and prioritization codes.
  • Document & Track each transaction in the CRM/ Application as per the process guidelines.
  • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  • Collects information from the applicable Process owner(s) regarding resolution status and other activities that may impact or have already impacted Clients.
  • Provide updates and submit reports related to own area of work through email / chat / data validation &analysis.
  • Ensure 100% Customer Satisfaction Score & FCR (First Call Resolution).
  • Make initial assessments of Events to determine whether they can be answered or resolved by the applicable Process owner(s) of the IT Service Desk & transfer responsibility for resolution to the respective Process owner(s) of other Processes for the remainder.

Provides the ability for Clients to:

  • Submit Events, including complaints regarding the quality of IT services (eg, nonfunctioning hardware, system access needs, other issues with hardware or software) and other inquiries regarding hardware, software and IT services.and.
  • Submit orders for items within either the Service Catalog (eg, IMACs) or other applicable mechanisms. Support ‘break fixes’ for stores.
  • Covers lighting, locks, electricity, plumbing, scale and HVAC.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 345,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

How to Apply for Cognizant Off Campus Drive 2024? 

All interested and Eligible candidates can apply Cognizant Recruitment 2024 Registration by the following Registration link as soon as possible before Last Date.

Apply Link : Click Here To Apply

Also Apply in other Latest off Campus drive 2021 : Click here

Cognizant Off Campus Recruitment 2024  – Frequently Asked Questions

How to apply for Cognizant Off Campus Drive 2024 Registration?

To apply for the Cognizant Recruitment 2024 Registration, you have to check the official site of Cognizant or

Does provide Cognizant Off Campus Drive 2024 Alerts?

Yes, provides Cognizant Recruitment 2024 Alerts continuously.

What is the Cognizant Selection Process?

Aptitude Test, Technical & Interview Rounds.