Freshworks Off Campus Drive: Freshworks schedule to hire Customer Success Specialist for 2022. The job is for freshers and the job location is Chennai. The details for the Freshworks selection process, Freshworks application procedure and salary details of Freshers Recruitment 2022 are mentioned below.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Freshworks Off Campus Drive:
Company Name:- Freshworks
Job Position:- Customer Success Specialist
Job Location:- Chennai, India
Salary Package:- As per Company Standards
Employment Type:- Full Time
Required Qualifications & Skills:-
- Bachelor’s Degree in Computer Science + Business Education preferred
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Proven track record of establishing themselves as a strategic trusted advisor to clients
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
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Job Description & Responsibilities:-
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes