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NTT Data Jobs for Freshers Drive 2024 Details :
NTT Data Jobs for Freshers Drive 2024 Eligibility Criteria :
- Applies knowledge and basic problem-solving techniques to define and resolve problems
- Works on problems of limited scope
- Strong knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools
- Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations
- Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems
- Excellent problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains
- Strong customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner
- Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment
- Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in information technology, computer science, or a related field is preferred
- Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus
Required Experience:
- Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing
The Service Delivery Client Engineering – Remote Engineer (L1) is responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems. They make use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Through pre-emptive service incident and resolution activities, they restore service to clients by managing incidents and seeing them through to an effective resolution.
What You’ll Be Doing
Key Roles and Responsibilities:
- Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing
- Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations
- Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications
- Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices
- Utilises appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains
- Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users’ problems.
- Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records
- Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis
- Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution
- Monitors network performance, conduct routine maintenance tasks, and apply patches and updates to network infrastructure and collaboration tools as required
- Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness
- Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development
- Adheres to IT service management processes and standards, including incident, problem, and change management procedures