Standard Chartered Recruitment | Client Care Executive – Personal Clients, Cards – (2200028003) | Chennai

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Standard Chartered Recruitment: Standard Chartered schedule to hire Client Care Executive – Personal Clients, Cards – (2200028003) for 2022. The job is for freshers and the job location is  Chennai. The details for the Standard Chartered selection process, Standard Chartered application procedure and salary details of Freshers Recruitment 2022 are mentioned below.

Standard Chartered Bank has been operating in India for over 160 years making it one of the oldest foreign Bank. The Bank has a network of 100 branches across 42 cities. Key business segments include Corporate, Commercial and Institutional Banking as well as Consumer, Private and Business Banking. For more information, visit

In addition to a full-service universal bank, the group has a Non-Banking Finance lending entity to complement the Bank’s presence in specific geographies and segments, a Retail securities broking business and is the first foreign Bank to have commenced banking activities in India’s International Financial Services Centre (in GIFT City, Gujarat).

Globally, we are a leading international banking group, with a presence in 59 of the world’s most dynamic markets and serving clients in a further 85. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, here for good.

Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

Standard Chartered Recruitment:

Company Name:- Standard Chartered

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Job Position:- Client Care Executive – Personal Clients, Cards – (2200028003)

Job Location:- Chennai, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

Employee Status:- Permanent

Job Posting Date:- 14th November 2022, 7:12:06 AM

Required Qualifications & Skills:-

  • Graduate
  • Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
  • Excellent communication skills in written and verbal English
  • Basic computer skills
  • Strong service / Sales / Collection orientation (as per the job role)
  • Strong knowledge of bank’s products & services and willingness to learn new products
  • Manage conflicts and solve problems
  • Patient, Non-Confrontational, Resilient
  • Positive, polite, cheerful and courteous
  • Flexible to stretch and work across different calendar days and time zones in a week/month

Role-Specific Competencies:-

  • Communication
  • Analytical skills
  • Problem-solving

Roles and Responsibilities:-

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

  • Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
  • Sign up customers for value added services and digital education (if applicable)
  • Tag the call type accurately as appropriate
  • Give accurate information to customers on his queries / concerns
  • Have high awareness levels on KYC and Anti-money laundering Policy
  • Multi-skilled to handle both inbound and outbound calls (if applicable)
  • Initiate and strive towards achieving set targets and service standards
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
  • Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
  • Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable)
  • Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
  • Customer Data Confidentiality to be strictly adhered to
  • Adherence to compliance with all applicable rules / regulations and group policies
  • Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement
  • Follow up on delinquent accounts to negotiate for timely payments (if applicable)

How to Apply for Standard Chartered Off Campus Drive 2022?

All interested and eligible candidates can apply for Standard Chartered recruitment drive online by the following link as soon as possible.

For More Details: Click Here

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