Amdocs Off Campus Drive: Amdocs schedule to hire TBO Analyst for 2022. The job is for freshers and the job location is Pune. The details for the Amdocs selection process, Amdocs application procedure and salary details of Freshers Recruitment 2022 are mentioned below.
Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
Amdocs Off Campus Drive:
Company Name:- Amdocs
Job Position:- TBO Analyst
Job Location:- Pune, India
Salary Package:- As per Company Standards
Target Batch:- 2021
Required Qualifications:-
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- Excellent communication skills
- The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
Job Roles & Responsibilities:-
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
How to Apply for Amdocs Recruitment 2022?
Interested and eligible candidates for Amdocs Hiring can apply for Amdocs Off Campus drive online by following link.
Apply Link: Click Here
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