Amdocs Off Campus Drive | Technical and Business Operations Agent | Pune

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Amdocs Off Campus Drive: Amdocs schedule to hire Technical and Business Operations Agent  for 2023.The job location is Pune. The details for the Amdocs selection process, Amdocs application procedure and salary details of Freshers Recruitment 2023 are mentioned below.

In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.

Our 30,000 employees around the globe are here to accelerate our customers’ migration to the cloud, differentiate in the 5G era, digitalize and automate their operations, and provide end users with the next-generation communication and media experiences that make the world say wow.

Amdocs Off Campus Drive:

Company Name:- Amdocs

Job Position:- Technical & Business Operations Agent

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job ID:- 174560

Qualifications & Skills Required:- 

  • Recent graduates; experience is an added value                                         
  • Experience with the ticket-handling system is an advantage                               
  • Documentation skills, excellent verbal and written communication skills       
  • Experience in using MS Office and end-user applications

Key Roles and Responsibilities:-

In one sentence, Serve as first point of contact for incidents and service requests from end-users

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  • You will serve as first point of contact for incidents and service requests from end-users.
  • You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
  • You will provide simple solutions at a basic level based on script/methods and procedures
  • You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
  • You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
  • You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)   
  • You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

How to Apply for Amdocs Off Campus Drive 2023?

All interested and eligible candidates can apply for Amdocs recruitment drive in online ASAP.

Application Links: Click Here

For more govt jobs: Click Here

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