American Express has posted job requirements for the Client Support Associate. Interested candidates can apply for American Express Recruitment 2023 through its official website. It is a very good opportunity for freshers. Its job location is Across India/ Remote.
We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from American Express’s official website, the link is given at the end of this article.
About company:-
American Express is a globally integrated payments company that provides customers with accessto products, insights, and experiences that enrich lives and build business success.We’re driven by our commitment to deliver exceptional products, services and experiences to our customers. We value our strong customer relationships, and are defined by how well we take care of them. We are a diverse and inclusive company, and serve diverse customers. We believe we are a better company when each of us feels included, valued, and able to trust colleagues who respect each of us for who we are and what we contribute to our collective success.
We aim to make a difference in the communities where we work and live. Our commitment to corporate social responsibility makes an impact by strengthening our connections.We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best —and our teams are proud to deliver it..
American Express Recruitment 2023 | More Details
Company Name:- American Express
Official Website:– www.americanexpress.com
Job Position:- Client Support Associate
Job Location:- Across India/ Remote
Salary Package:- As Per Company Standards
Job Type:- Full-time
Job Description:–
A Client Support Associate is responsible for handling esp. Level 1 and Level 2 technical support tickets for existing clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention and chargeback management platform. Specific responsibilities include:
1. Provide technical support and build strategies for our clients on Interceptas Fraud, and Chargeback platform.
2. Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed are occurred.
3. Develop and deploy fraud transaction screening rules and methodologies.
4. Configure Analyst user interface to client’s specifications.
5. Develop additional tactics and other procedures to diminish customers’ risk.
6. Work closely with clients to identify new features and functionality for Interceptas,
7. Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approcahes and features as needed.
8. Develop strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded.
9. Act as a liaison between external clients and internal departments including Account Management, Operations and Development teams.
10. Provide feedback and enhancement ideas to the improvement of the Fraud, and Chargeback platform.
This role may be subject to additional background verification checks.
Preferred Qualifications
This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience.
- Prior experience working directly with customers.
- Experience with technical troubleshooting of an application, preferably supporting software as a service (SaaS).
- Experience in Interceptas a plus.
- Technical Skills around data manipulation.
- Excellent written and verbal communication skills.
- Knowledge of SQL or XML is a plus.
How to apply for American Express Recruitment 2023
Interested and eligible candidates can apply in American Express Recruitment 2023 for the post of Client Support Associate. We have provided the link below.
Apply Now:- Click here to apply
For more job details:- Click here