CGI Off Campus Drive: CGI schedule to hire Service Desk Technical Analyst for 2022. The job is for freshers and the job location is Bangalore. The details for the CGI selection process, CGI application procedure and salary details of Freshers Recruitment 2022 are mentioned below.
CGI Inc., also known as CGI Global is a Canadian multinational information technology consulting and systems integration company headquartered in Montreal, Quebec, Canada. The company went public in 1986 with a primary listing on the Toronto Stock Exchange.
CGI Off Campus Drive:
Company Name:- CGI
Job Position:- Service Desk Technical Analyst
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Category:- Service Desk / End User Services
Employment Type:- Full Time
Required Qualifications & Skills:-
- Graduation is a must, any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel, etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
Duties and responsibilities:-
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
How to Apply for CGI Recruitment 2022?
Interested and eligible candidates for CGI Hiring can apply for CGI Off Campus drive online by following link.
Apply Link: Click Here
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