Fico has posted job requirements for the Customer Support Engineer. Interested candidates can apply for Fico Recruitment 2023 through its official website. It is a very good opportunity for freshers as well as experienced. Its job location is Bengaluru.
We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from Fico’s official website, the link is given at the end of this article.
About Company:-
FICO (NYSE: FICO) is a leading global analytics software company, supporting businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!
Fico Recruitment 2023 | More Details
Company Name:- Fico
Official Website:– Www.Fico.Com
Job Position:- Customer Support Engineer
Job Location:- Bengaluru
Salary Package:- Rs 4.5 LPA – Rs 12 LPA ( Depends on Interview )
Job Type:- Full-time
The Opportunity
“As a Product Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Product Support.
What You’ll Contribute
· Product/Customer support for global clients.
· Manage the flow of customer’s incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams and manage end-to-end communication with clients based on agreed SLAs.
· Triage and escalate incidents in a timely manner according to standard operating procedures.
· Act as a liaison between engineering and consulting teams to resolve incidents.
· Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.
· On-board customers to the support portal in real-time for assigned region.
· Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
· Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.
What We’re Seeking
· Bachelor’s degree or equivalent.
· Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
· Good customer-facing skills in general to handle phone and emails of clients.
. Good understanding about Enterprise level application support and infrastructure Support.
. Good knowledge on Cloud Platform.
. Flexible to work primarily in shifts, 24×7 environment
· Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
· Ability to prioritize and manage multiple incidents.
· Demonstrated ability to interact with diverse customer base successfully.
· Knowledge/prior exposure to Incident/Problem/Change Management. Process knowledge e.g. managing / tracking / etc.
· Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
· Understanding of ITIL framework
· Knowledge of AWS concepts
· Basic knowledge on Monitoring tools.
. Excellent written and verbal skills.
Our Offer to You
· A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
· The opportunity to make a difference by leveraging your unique strengths.
· Highly competitive compensation and rewards.
· Opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
- Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
- Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.
- Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
How to apply for Fico Recruitment 2023
Interested and eligible candidates can apply in Fico Recruitment 2023 for the Customer Support Engineer Position. We have provided the link below.
Apply Now:- Click here to apply
For more job details:- Click here