Genpact Off Campus Drive | Management Trainee – TOC Engineer-COR023635 | Gurugram

Genpact Off Campus Drive: Genpact schedule to hire Management Trainee – TOC Engineer-COR023635  for 2022. The job is for freshers and the job location is  Gurugram. The details for the Genpact selection process, Genpact application procedure and salary details of Freshers Recruitment 2022 are mentioned below.

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide.

Genpact Off Campus Drive:

Company Name:- Genpact

Job Position:- Management Trainee – TOC Engineer-COR023635

Job Location:- Gurugram, India

Salary Package:- As per Company Standards

Job Category:- Full Time

Job posted on:- July 27th, 2022, 7:52:35 AM

Education Level:- Bachelor’s / Graduation / Equivalent

Minimum Qualifications:-

  • Graduate in engineering/IT Fluency in English with good interpersonal skills and ability communicate effectively 
  • Demonstrate positive attitude, take initiative towards learning and accepting new challenges 
  • Willing to work in 24*7 environment in all technology domains
  • Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
  • Self-motivated and firm believer in team spirit.
  • Can face challenging circumstances with confidence and able to deliver better in stressful environment
  • Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
  • Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)

Preferred Qualification:-

  • Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware

Roles & Responsibilities:- 

Genpact is Inviting applications for the role of Management Trainee-TOC Engineer

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  • Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi-Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets 
  • Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix 
  • Effectively handover shift status information to the next shift assuming responsibility
  • Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
  • Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
  • Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues 
  • Follow the defined escalation chart and matrix 
  • Assist project team in commissioning of new customer and change requests
  • Adhere to shift timings and shift handover process
  • Assist the Duty Managers to implement/follow up for day-to-day operational tasks 

How to Apply for Genpact Recruitment 2022?

Interested and eligible candidates for Genpact Hiring can apply for Genpact Off Campus drive online by following link.


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