Hexaware Technologies Recruitment: Hexaware Technologies schedule to hire Trainee – Infrastructure Management Support (IMS) for 2022. The job is for freshers and the job location is Chennai/ Pune/ Mumbai/ Noida. The details for the Hexaware Technologies selection process, Hexaware Technologies application procedure and salary details of Freshers Recruitment 2022 are mentioned below.
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 24,166 employees, and thoroughly lives the company’s philosophy of ‘customer success, first and always’.
Hexaware Technologies Recruitment:
Company Name:- Hexaware Technologies
Job Position:- Trainee – Infrastructure Management Support (IMS)
Job Locations:- Chennai / Pune / Mumbai/ Noida
Salary Package:- INR 300,000.00 per Annum
Salary Break-up / Additional Info:-
- 3LPA & 15k for 3 months stipend amount
- Service Agreement – 2 Years/2 Lakhs
Job Type:- Full Time
Required Qualifications & Skills:-
- BSc (CS/IT/Electronics,EEE,Circuital) & BCA
- 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
- No Live backlogs at the time of registration
- 2023 Pass out
- Excellent verbal and written communication in English is must
Job Description & Responsibilities:-
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
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- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc.(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment
Application Deadline:- 16th January 2023, 10:00 AM
How to Apply for Hexaware Technologies Off Campus Drive 2022?
All interested and eligible candidates can apply for Hexaware Technologies recruitment drive online by the following link as soon as possible.
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