NTT Freshers Recruitment 2023 For VMware Engineer | Mumbai

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NTT Global has posted job requirements for the VMware Engineer. Interested candidates can apply for NTT Freshers Recruitment 2023 through its official website. It is a very good opportunity for freshers. Its job location is Mumbai. 

We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from NTT’s official website, the link is given at the end of this article.

About Company:-

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

NTT Freshers Recruitment 2023 | More Details

Company Name:-  NTT Global

Official Website:– Www.Ntt.Global

Job Position:- VMware Engineer

Job Location:- Mumbai

Salary Package:- As Per Company Standards

Job Type:- Full-time

Job Description

Want to be a part of our team?

The role is responsible for providing a professional first-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. Their primary objective is to ensure all requests, process events and resolution incidents result in zero missed SLA conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Working at NTT

Stakeholder engagement

Internal: engage with internal support engineer team, receive instructions, and manage escalation incidents to L2 Field Support Engineer or 3rd party vendors as necessary.

External: proactively act as first-line remote and onsite technical support for clients (including the analysis, assignment and escalation thereof).

Value Chain Linkage

  • Service Operations
  • Service Transition

Skills and attributes

Support Services:

Identifies and resolves technical problems following agreed procedures. Uses appropriate and standard tools to collect agreed performance statistics. Carries out agreed maintenance tasks. Uses and/or applies basic principles, theories and concepts.

Service Level Management:

Proactively monitors and logs the actual service provided, compared to that required by service level agreements.

Incident Management:

Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate.

Configuration Management:

Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.

Problem Management:

Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.

Work Outputs

Ensure operational infrastructure

They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard, they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.

Identify problems and errors

The L1 Field Engineer proactively identifies problems and errors and as they occur. He or she will log all such incidents in a timely manner with the required level of detail. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Ensure resolution of incidents and requests

Investigate first line support calls assigned and identify the root cause of incidents and problems. Ensure the efficient and comprehensive resolution of incidents and requests. Escalate to L2 Support Engineer when unable to resolve within the stipulated time and/ or with the provided work instructions.

Incident management

They ensure incidents are updated with progress and resolution details in a timely manner using the ITSM Mobile Apps.

Shift handover

L1 Field Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. Complete and maintain any shift handover schedules.

Next career steps

  • Service Delivery Field Support Engineer (L2)

Education required

  • High school or associates degree (diploma) or equivalent experience

Certifications required

  • ITIL v3 Foundation
  • Cisco Certified Network Associate – Routing and Switching (CCNA-R/S)
  • Cisco Certified Network Associate – Wireless (CCNA-WL)
  • Riverbed Certified Solutions Associate – WAN Optimization (RCSA-W)
  • Cisco Certified Network Associate – Security (CCNA-SEC)
  • Check Point Certified Security Administrator (CCSA)
  • Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
  • VMware Certified Professional vSphere
  • Cisco Certified Network Associate – Data Center (CCNA-DC)
  • MCSA+VCP, RHCE or equivalent
  • Cisco Certified Network Associate – Video (CCNA-VID)
  • Cisco Certified Network Associate – Voice (CCNA-V)

Additional certifications (preferred):

  • Cisco Certified Network Professional – Routing and Switching (CCNP-R/S)
  • Cisco Certified Network Professional – Wireless (CCNP-W)
  • Cisco Certified Network Professional – Security
  • Check Point Certified Security Expert (CCSE)
  • Certified Partner SE – Security
  • Cisco Certified Network Professional – Data Center (CCNP-DC)
  • Blue Coat Certified Proxy SG Professional
  • Cisco Certified Network Professional – Voice (CCNP-V)

Work experience required

  • 0-2 years’ work experience
  • 0-1 years’ experience required in network/ security/ systems/ storage administration and Monitoring Services within a medium to large ICT organisation.
  • Working knowledge of management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (i.e. Network, Storage, Security etc)

What will make you a good fit for the role?

Standard career level descriptor for job level:
•Develops professional experience
•Applies policy and procedures to solve variety of issues
•Problems are moderate in nature
•Build productive internal and external working relationships
•Receives general instructions on routine work
•Receives detailed instructions on new work
•Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

How to apply for NTT Freshers Recruitment 2023

Interested and eligible candidates can apply in NTT Freshers Recruitment 2023 for the post of VMware Engineer. We have provided the link below. 

Apply Now:- Click here to apply  
For more job details:- Click here

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