Onfido Careers 2023 | Customer Support Engineer | Delhi or Gurgaon

Onfido has posted job requirements for the Customer Support Engineer. Interested candidates can apply in Onfido Careers 2023 through its official website. It is a very good opportunity for freshers as well as experienced. Its job location is Gurugram, India.

We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from Onfido official website, the link is given at the end of this article.

About Company:-

Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX.

Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We’ve received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido.

Onfido Careers 2023 | More Details

Company Name:- Onfido

Official Website:- www.onfido.com

Job Position:- Customer Support Engineer

Job Location:- Delhi or Gurgaon

Salary Package:- Rs 4.5 LPA – Rs 12 LPA ( Depends on Interview )

Job Type:- Full-time

The Opportunity

Our Customer Support Engineers have a deep understanding of Onfido’s products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Onfido is expanding our support team to improve our customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy, and has a keen eye for investigation and detail.

Please note this role can be located in Delhi or Gurgaon

You will achieve this through:

  • Product understanding – Develop a deep understanding of the Onfido’s product suite and how it’s used by our customers. You will learn it hands-on from other Support Engineers and by working with Product Managers, Software Engineers, and mentors.
  • Customer support – Partner with our customers as they onboard, integrate and use our API, SDKs and Dashboard. Every customer has a different need, and you will get the chance to suggest better ways of achieving a goal.
  • Problem solving – Investigate, debug, reproduce and fix any issues customers are facing when using our services. You will check logs and documentation, read and write code, and discuss it with team members.
  • Product improvement – You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
  • Tooling – You’re constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier
We’re looking for a Customer Support Engineer who can display the below skills & experience throughout our interview process:
  • Experience with customer support, providing and receiving it.
  • Empathy, and the desire of helping others.
  • Pragmatic problem-solving skills.
  • Diligence, patience and friendliness under time pressure.
  • Sense of urgency.
  • Strong analytical skills, familiar with system log analysis.
  • Used to write documentation for Knowledge Bases and Help Centres.
  • Fluent spoken and written English.
  • Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
  • SQL, preferably in PostgreSQL.
  • Knowledge of APIs, SDKs, and web applications and how they work.

Desirable requirements:

  • BSc/MSc in Computer Science, Engineering or other science subject.
  • Experience with Postman, Datadog, Splunk, Zendesk, Jira, Salesforce Cloud Service.
  • Familiarity with an Agile environment

#LI-CV1

Onfido Culture

Onfidoer’s share a set of core values and want to hear from you if you believe in:

> Succeeding together; you work collaboratively and put the team first

> Taking pride; you care about quality, producing great work and customer / user outcomes

> Creating customer buzz; you demonstrate a strong user / customer focus

> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others

> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:

Our Body benefits prioritise health, wellbeing, exercise and recovery. 

Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.

Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

How to apply for Onfido Careers 2023

Interested and eligible candidates can apply in Onfido Careers 2023 for the Customer Support Engineer position. We have provided the link below.

Apply Now:- Click here to apply

For more job details:- Click here

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