Schneider Electric has posted job requirements through its official website for Service Desk Analyst Interested candidates can apply in Schneider Electric recruitment 2023. Any BE/ B.Tech graduate can apply for this job post. Its job location is Bangalore.
We have mentioned all the details from what are the responsibilities to what are the recruitment. You can apply for Schneider Electric recruitment 2023 from the link given at the end of this article.
About Company :-
Our mission is to be your digital partner for Sustainability and Efficiency.
We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.
We are the most local of globalcompanies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.
Schneider Electric Recruitment 2023 | More Details
Company Name:- Schneider Electric
Official Website:- www.Schneider electric.com
Job Position:- Service Desk Analyst
Job Location:- Bangalore
Salary Package:- As Per Company Standards
Job Type:- Full-time
Job Description
The Service Desk Analyst provides support for basic incident resolution and requests reported by APAC Schneider Employees. Responsibilities include initial assessment, research, and resolution of basic incidents and requests regarding use of applications, software and infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.
Responsibilities:
1) Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desks or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility.
2) Uses the appropriate CTI categories for logging incidents and requests.
3) Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
4) Ensures the end-to-end customer experience and acts as a single point-of-contact for the customer.
5) Analyzes and resolves incidents and requests regarding use of application, software or hardware. Logs and tracks incidents/requests from identification through resolution. Follows up with other support teams involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help knowledgebase.
6) Gains knowledge on applications, processes and support to increase ability to resolve requests on first contact.
7) Provides after hours and on-call support as needed.
8) Adheres to and supports ITIL standards and procedures.
9) Adheres to Companies Code of Conduct and Mission and Value statements.
10) Flexible to perform other adhoc duties/shifts assigned as per operational requirement.
KNOWLEDGE, SKILLS & ABILITIES (Required):
Demonstrates and desire to learn processes, application, and technology.
Demonstrates good customer handling skills and techniques.
Good communication and negotiation skills.
Strong analytical and problem-solving skills.
Preferred:
Competency in MS Office O365 Suite.
ITIL Foundation certification (not Mandatory)
Prior experience in supporting customers in Technical Service Desk environment.
Prior experience voice, chat & email support.
Proficiency in using support software tools –Outlook,O365, Active Directory, VPN, Service Now, Windows 8/10 and above, iOS & Android devices.
Optional:
Mechanical and Software R&D Application support
How to apply for Schneider Electric Recruitment 2023
Interested and eligible candidates can apply in Schneider Electric Recruitment 2023 For Service Desk Analyst. We have provided the link below.
Apply Now:- click here to apply
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