Standard Chartered Recruitment | Specialist – CRU – (2200029568) | Chennai

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Standard Chartered Recruitment: Standard Chartered schedule to hire Specialist – CRU – (2200029568) for 2022. The job is for freshers and the job location is Chennai. The details for the Standard Chartered selection process, Mercedes Benz application procedure and salary details of Freshers Recruitment 2022 are mentioned below.

Standard Chartered plc is a multinational bank with operations in consumer, corporate and institutional banking, and treasury services. Despite being headquartered in the United Kingdom, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

Standard Chartered Recruitment:

Company Name:- Standard Chartered

Job Position:- Specialist – CRU – (2200029568)

Job Location:- Chennai, India

Salary Package:- As per Company Standards

Job Schedule:- Full-time

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Employee Status:- Permanent

Job Posting Date:- 07th December 2022, 3:37:11 PM

Required Qualifications & Skills:-

  • Graduate
  • Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
  • Excellent communication skills in written and verbal English
  • Basic computer skills
  • Strong service / Sales / Collection orientation (as per the job role)
  • Strong knowledge of bank’s products & services and willingness to learn new products
  • Manage conflicts and solve problems
  • Patient, Non-Confrontational, Resilient
  • Positive, polite, cheerful and courteous
  • Flexible to stretch and work across different calendar days and time zones in a week/month
  • Age limit (please specify) if applicable.

Role Specific Competencies

Key Roles and Responsibilities

To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.

  • Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
  • Sign up customers for value added services and digital education (if applicable)
  • Tag the call type accurately as appropriate
  • Give accurate information to customers on his queries / concerns
  • Have high awareness levels on KYC and Anti-money laundering Policy
  • Multi-skilled to handle both inbound and outbound calls (if applicable)
  • Initiate and strive towards achieving set targets and service standards
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
  • Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
  • Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable)
  • Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
  • Customer Data Confidentiality to be strictly adhered to
  • Adherence to compliance with all applicable rules / regulations and group policies
  •  Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement
  • Follow up on delinquent accounts to negotiate for timely payments (if applicable)

How to Apply for Standard Chartered   Off Campus Drive 2022?

All interested and eligible candidates can apply for Standard Chartered recruitment drive by the following link ASAP.

Apply Link: Click Here

For more govt jobs: Click Here

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