Unisys Off Campus Drive: Unisys schedule to hire Service Desk Associate – Fresher (International Voice Support) for 2022. The job is for freshers and the job location is Hyderabad. The details for the Unisys selection process, Unisys application procedure and salary details of Freshers Recruitment 2022 are mentioned below.
Enhancing people’s lives through secure, reliable advanced technology Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets.
Unisys Off Campus Drive:
Company Name:- Unisys
Job Position:- Service Desk Associate – Fresher (International Voice Support)
Job Location:- Hyderabad, TS, India
Salary Package:- As per Company Standards
Job Type:- Full time
Job ID:- REQ543321
Job Posted Date:- 21st December 2022
Skills, Experience & Qualifications:- Fresher
Key Roles & Responsibilities:-
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The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
How to Apply for Unisys Off Campus Drive 2022?
All interested and eligible candidates can apply for Unisys recruitment drive online by the following link as soon as possible.
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