Unisys Off Campus Drive | Service Desk Associate – Fresher (International Voice Support) | Bangalore

Unisys Off Campus Drive: Unisys schedule to hire Service Desk Associate – Fresher (International Voice Support)  for 2023. The job is for freshers and the job location is Bangalore. The details for the Unisys selection process, Unisys application procedure and salary details of Freshers Recruitment 2023 are mentioned below.

Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.

Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability.

Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.

Because progress is never finished.

Unisys Off Campus Drive:

Company Name:- Unisys

Job Position:- Service Desk Associate – Fresher (International Voice Support)

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Type:- Full-Time

Job ID:- REQ545158

Job posted on:- February 27th, 2023

Required Qualifications:- 

  • A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

You will be successful in this role if you have:

  • Excellent verbal and written communication.
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
  • Willingness and ability to work in shifts (24 x 7)

Job Description & Responsibilities:-

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

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  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight

How to Apply for Unisys Off Campus Drive 2023?

All interested and eligible candidates can apply for Unisys recruitment drive online by the following link as soon as possible.

For More Details: Click Here

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