Wipro Off Campus Drive: Wipro schedule to hire System Engineer for 2022. The job location is Gurugram. The details are mentioned herein below.
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Delaporte has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India.
Wipro Off Campus Drive:
Company Name:- Wipro Limited
Job Position:- System Engineer
Job Location:- Gurugram, India
Salary Package:- As per Company Standards
Req ID:- 2847414
Required Qualifications:-
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
Roles & Responsibilities:-
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolutions given.
- Complete call logs and reports.
How to Apply for Wipro Recruitment 2022 ?
Interested and eligible candidates can apply this drive online by following link.
Apply Link: Click Here