Cognizant Recruitment 2020: Cognizant, Bangalore is inviting candidates for the post of Programmer Analyst. The detailed eligibility and applying process further given below in the article.
So Cognizant is an American multinational product led digital corporation that provides digital products, digital IT services, including digital, technology, consulting, and operations services. Also It’s headquartered in Teaneck, New Jersey, United States. Moreover Cognizant is part of the NASDAQ-100 and trades under CTSH.
Cognizant Recruitment 2020:
Qualification
Must have at least a Science / Engineering Graduate
Responsibility
Stakeholder Management:
- Moreover, Monitor the availability of the applications and notify the support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.
Service Management:
- Firstly, Manage tickets and tasks escalated by the Level 1 team (Service Operations’ analyst) and also handle Customer requests assigned by the Lead.
- Secondly, Escalate tickets that require external intervention.
- Thirdly, Alert Leads for tickets where there can be a potential SLA breach.
- Fourthly, ensure the quality of deliverables through selfreview.
- Last, Provide inputs to task estimation.
Service Tracking:
- Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead.
- Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets.
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
- Collate data and provide inputs for reporting requirements.
Service Execution:
- Responsible for coordination with other support groups (such as infrastructure, product vendor etc).
- Comply to defined process during task execution (including problem management, KEDB management etc).
Knowledge Management:
- Participate actively during Knowledge transition (KT sessions) and contribute.
- Contribute and participate proactively in knowledge sharing sessions.
- Provide complete KT to support teams before any production release.
- Complete mandatory training for self as identified in the training plan for the project.
People Management:
- Act as a buddy for new hires, when assigned by the supervisor.
Contribution to Org Initiatives:
- Adhere to Organization policies and procedures.
- Participate in project and organization initiatives led by the Delivery leadership.
- Contribute new ideas and innovative approaches at work, including CSI themes.
- Provide data and related inputs for producing management information.
Business Development & Customer Relationship Management:
- Take ownership of tickets including any customer communication and handle queries/clarifications from the customer.
Must-Have Skills
- So Salesforce Analytics & Report
- Also for Salesforce Integration
- Salesforce Configuration
Good To Have Skills
- Salesforce Customization
How to Apply?
Interested applicants can apply for the post through further below link
To Apply: this link.
For more details, click the link below.
Programmer Analyst at Cognizant, Bangalore
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