Kyndryl Off Campus Drive 2023 | Customer Service Representative | Gurugram

Kyndryl has posted job requirements for Customer Service Representatives. Interested candidates can apply in Kyndryl Off Campus Drive 2023. It is a very good opportunity for freshers. Its job location is Gurugram. By joining Kyndryl you will get a very good salary package as well as a very good environment to work in.

We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from Kyndryl’s official website, the link is given at the end of this article.

About Company:-

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you – not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back – from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

Kyndryl Off Campus Drive 2023 | More Details

Company Name:- Kyndryl

Official Website:- www.kyndryl.com

Job Position:- Customer Service Representative

Job Location:- Gurugram

Salary Package:- As per company standards

Job Type:- Full-time

Description

Your Role and Responsibilities

  • Advises and guides the client regarding the use of a broad range of products, offerings, and services.
  • Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
  • Using technical resources and tools, they support the client by answering questions and responding to client requirements.
  • They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
  • They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Required Technical and Professional Expertise

  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
  • Freshers are also considered.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently to achieve effective and efficient results.
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts.
  • Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Find opportunity and implement process improvements
  • Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Experience

  • Windows 10 troubleshooting, excellent communication skills and also customer service skills

Required Education

Bachelor’s Degree

How to apply for Kyndryl Off Campus Drive 2023

Interested and eligible candidates can apply in Kyndryl Off Campus Drive 2023 for the post of Customer Service Representative. We have provided the link below.


Apply Now:- Click here to apply

For more job details:- Click here

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