SonicWall has posted job requirements for Technical Support Engineers. Interested candidates can apply in SonicWall Off Campus Drive 2023. It is a very good opportunity for freshers. Its job location is Bengaluru. Any BE/B.Tech graduate can apply for this job post.
We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from SonicWall’s official website, the link is given at the end of this article.
About Company:
SonicWall has been fighting the cybercriminal industry for over 30 years, defending small- and medium-sized businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 26,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data.
Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.
SonicWall Off Campus Drive 2023 | More Details
Company Name:- SonicWall
Official Website:- www.sonicwall.com
Job Position:- Technical Support Engineer
Job Location:- Bengaluru
Salary Package:- As per company standards
Job Type:- Full-time
Description
Responsibilities:
• Responsible for providing technical support across SonicWall product lines via Phone/Web & Emails in 24x7x365 days environment.
• Provide technical solutions and workarounds for end users with their issues on respective product line.
• Owns customer issues from beginning to resolution (handles in place)
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Focuses on delivering a positive customer experience according to SonicWall standards.
• Monitors and tracks issues to ensure accurate resolution.
• Candidate should work closely with the Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner
• Provide consistent feedback to the team on products supported
• Remains knowledgeable of SonicWall product line and related industry products and technologies
Requirements:
• Willing to work in 24×7 environment including Night Shifts
• Good understanding of Security, LAN/WAN topologies and technologies.
• In-depth knowledge of OSI Model, TCP/IP, Network Security basics.
• Ability to work on in a high-level stress and interrupt driven environment
• Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX / Linux
• Routing and Switching knowledge will be added advantage
• Bachelor’s degree in Computer Science/Information Sciences/ Electronic & Communications Engineering
• 0 – 1 years networking and network security support experience with solid understanding of LAN/WAN topologies and technologies
• In-depth knowledge of the network protocols: TCP/IP. Routing Protocols like OSPF, RIP, Firewall , IDS/IPS will be added advantage.
Education and Experience:
• Requires no previous professional experience.
• Networking qualification such as CCNA or Network + an advantage.
How to apply for SonicWall Off Campus Drive 2023
Interested and eligible candidates can apply in SonicWall Off Campus Drive 2023 for the post of Technical Support Engineer. We have provided the link below.
Apply Now:- Click here to apply
For more job details:- Click here