NCR Corporation Hiring 2023 for Customer Care Rep | Mumbai

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NCR Corporation has posted job requirements for Customer Care Rep.  Interested candidates can apply in NCR Corporation Hiring 2023 Customer Care Rep. It is a very good opportunity for freshers. Its job location is Mumbai. By joining NCR Corporation you will get a very good salary package as well as a very good environment to work in. 

We have mentioned all the details from what are the responsibilities to what are the requirements. You can apply for this job role from NCR Corporation’s official website, the link is given at the end of this article.

About Company :-

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

NCR Corporation Hiring 2023 Customer Care Rep | More Details

Company Name:-NCR Corporation

Official Website:- 

Job Position:- Customer Care Rep

Job Location:- Mumbai

Salary Package:- As Per Company Standards

Job Type:- Full-time

Position Summary

Provide phone support on Retail products, systems and various software products and provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability.

Key Responsibilities:

• At an entry level, learns processes and systems and applies this to the basic assignment/distribution of workload of CEs in order to meet SLAs.
• Accepts and routes calls (high call volume)
• Gathers problem information and records data in desktop tools
• Monitors incident status and escalates cases that are not resolved in a specific timeframe
• Schedule customer installation activity
• Responsible for ensuring the customer’s entitlement to services
•Take ownership of service requests from customers and ensure timely and satisfactory resolution of problems.
• 24*7 rotational shift (Night shifts)

Functional Skills & Competencies:

• Applies knowledge of:
-Problem routing, tracking and escalation procedures
-Advanced problem-solving and troubleshooting skills
-Data entry software applications and related desktop tools
-Relationship-building skills; Excellent communication skills, verbal and written as well as listening skills
-Possess strong customer service skills and be able to work in a dynamic team environment.

Education: High School/Diploma/Graduate or Equivalent.

Experience: 0-1 years of related experience.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

How to apply for NCR Corporation Hiring Customer Care Rep

Interested and eligible candidates can apply in NCR Corporation hiring 2023 for the post of Customer Care Rep. We have provided the link below. 

Apply Now:- Click here to apply  

For more job details:- Click here

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