Sopra Steria Off Campus Drive: Sopra Steria schedule to hire BPS Process Associate (Blended Process- Customer service 1’B Role) for 2022. The job location is Noida. The details for the same are provided below.
Sopra Steria Off Campus Drive:
Company Name:- Sopra Steria
Job Position:- BPS Process Associate (Blended Process- Customer service 1’B Role)
Job Location:- Noida, India
Salary Package:- As per Company Standards
Job Id:- NOI000CYW
Job Posted Date:- April 26th, 2022
- Any Graduate Fresher with excellent communication skills (Both written & spoken) or someone with an experience of 6 months to 2 years into voice/chat or blended role is eligible for this position.
Key Skills and requirements:-
- BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
- Adept in MS Office (XL/Word)
- Should have good Typing skills with accuracy as detailed below:
- Utilities requirement threshold: Minimum
- Speed (WPM): 20
- Accuracy (%): 90%
- The purpose of this role is to provide an excellent customer service by answering incoming queries from customers.
- This role will report into the Customer Service Team leader and will require shift flexibility & quality delivery.
- Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
- Work actively as a team to achieve a top quartile position and performance is achieved consistently
- Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
- Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
- Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries
Note:- Immediate Joiners required
How to Apply for Sopra Steria Recruitment 2022?
All interested and eligible candidates can apply for the Sopra Steria Recruitment drive online by the following link ASAP.
More Details: Click Here