Sopra Steria Off Campus Drive | BPS Process Associate (Blended Process- Customer service 1’B Role) | Noida

Sopra Steria Off Campus Drive: Sopra Steria schedule to hire BPS Process Associate (Blended Process- Customer service 1’B Role)  for 2022. The job location is Noida. The details for the same are provided below.

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Sopra Steria Off Campus Drive:

Company Name:- Sopra Steria

Job Position:- BPS Process Associate (Blended Process- Customer service 1’B Role)

Job Location:- Noida, India

Salary Package:- As per Company Standards

Job Id:- NOI000CYW

Job Posted Date:- April 26th, 2022

Required Qualifications:-

  • Any Graduate Fresher with excellent communication skills (Both written & spoken) or someone with an experience of 6 months to 2 years into voice/chat or blended role is eligible for this position.

Key Skills and requirements:-

  • BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
  • Adept in MS Office (XL/Word)
  • Should have good Typing skills with accuracy as detailed below:
    • Utilities requirement threshold: Minimum
    • Speed (WPM): 20
    • Accuracy (%): 90%

Job Role:-

  • The purpose of this role is to provide an excellent customer service by answering incoming queries from customers.
  • This role will report into the Customer Service Team leader and will require shift flexibility & quality delivery.   

Key Responsibilities:-

  • Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
  • Work actively as a team to achieve a top quartile position and performance is achieved consistently
  • Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
  • Help to support our continuous improvement &  reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
  • Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

Note:- Immediate Joiners required

How to Apply for Sopra Steria Recruitment 2022?

All interested and eligible candidates can apply for the Sopra Steria Recruitment drive online by the following link ASAP.


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